What if some of my items arrive damaged?
Release date:2013-1-12
When your product is delivered, please make every effort to inspect the product before taking full receipt from the shipping company. If the box shows significant signs of shipping damage or you know that the product is damaged, please note “PRODUCT DAMAGED� clearly on the bill of lading BEFORE the driver leaves, and call our customer service at 1-800-986-5352. This simply insures that if there is any damage, it will be easy to take care of the problem. We will gladly arrange to replace or repair the damaged merchandise, and we will file a claim with the shipping company for you. However, if the visible shipping damage is not noted on the bill of lading, we cannot be held responsible. If you determine that the product is damaged after you have unpacked it and the delivery company has left (in the case of hidden damage or items left by UPS or FedEx), you must report any damage within 3 days of receipt. This will allow us to file a claim with the shipping company, if applicable, and to replace or repair your merchandise. Failure to follow this requirement could result in you having to incur replacement cost for damaged items. We will ask you to e-mail us a couple of digital pictures showing the damage, and we will work with you to resolve all issues. We will either replace the damaged item or send you a replacement part. Please keep packaging materials to be used in the claims process with the shipping company. Please refer to our full shipping policy for more details.
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